(01932) 230 600


info@traveltailor.co.uk

Introduction


Travel Tailor is committed to protecting our customer privacy and takes its responsibility regarding the security of customer information very seriously. We will be clear and transparent about the information we are collecting and what we will do with that information.
This Policy sets out the following:

  • What personal data we collect and process about you in connection with your relationship with us as a customer and through your use of our services;
  • Where we obtain the data from;
  • What we do with that data;
  • How we store the data;
  • Who we transfer/disclose that data to;
  • How we deal with your data protection rights;
  • And how we comply with the data protection rules.  
  • All personal data is collected and processed in accordance with EU data protection laws.  

What personal data we collect

  • Personal data means any information relating to you which allows us to identify you, such as your name, contact details, booking reference number, payment details and any other information about you.
  • We may collect personal data from you when you book travel services with us or when you contact us to obtain a quote for example.
  • Specifically, we may collect the following categories of information:
  • Name, home address, e-mail address, telephone number, passport or other recognized personal ID card numbers and details, credit/debit card or other payment details;
  • Advance Passenger Information, which includes your name, nationality, date of birth, gender, passport or ID number, expiry date and country of issue;
  • Medical conditions for passengers who have special medical requirements and/or dietary requirements;
  • Travel history, including information related to your flights and services booked in connection with your flights;
  • Information you provide about you and your employees / companions’ travel preferences
  • The communications you exchange with us or direct to us via letters, emails, chat service, calls, and social media.
  • Personal details about your physical or mental health, alleged commission or conviction of criminal offences are considered “sensitive” personal data under applicable data protection laws. We will process any such data only if you have given your explicit consent, or it is necessary (for instance if you request special assistance), or you have deliberately made it public.

What do we use your personal data for, why and for how long


Your data may be used for the following purposes:


  • Providing products and services you request: we use the information you give us to perform the services you have asked for in relation to your flight, including requested flight changes, car rental, visa application or hotel booking.
  • Contacting you in the event of a flight time change or cancellation: we send you communications about the services you have asked for and any changes to such services. These communications are not made for marketing purposes and cannot be opted-out of;
  • Credit or other payment card verification/screening: we use your payment information for accounting, billing and audit purposes and to detect and / or prevent any fraudulent activities;
  • Administrative or legal purposes: we use your data for statistical and marketing analysis, systems testing, customer surveys, maintenance and development, or in order to deal with a dispute or claim. Note that we may perform data profiling based on the data we collect from you for statistical and marketing analysis purposes. Any profiling activity will be carried out with your prior consent only and by making best endeavours to ensure that all data it is based on is accurate. By providing any personal data you explicitly agree that we may use it to perform profiling activities in accordance with this Privacy Policy;
  • Immigration/customs control safety: we may be obliged to provide your information to border control agencies;
  • Security, health, administrative, crime prevention/detection: ;we may pass your information to government authorities or enforcement bodies for compliance with legal requirements;
  • Customer Services communications: we use your data to manage our relationship with you as our customer and to improve our services and enhance your experience with us;
  • Provide tailored services: we use your data to provide information we believe is of interest to you, prior to, during, and after your travel with us and to personalise the services we offer to you.

We will only process your personal data where we have a legal basis to do so. The legal basis will depend on the reasons we have collected and need to use your personal data for.


We may also process your personal data for one or more of the following:

  • To comply with a legal obligation (e.g. Immigration or customs requirements);
  • You have consented to us using your personal data (e.g. for marketing related uses);
  • To protect your vital interests or those of another person (e.g. in case of a medical emergency);
  • It is in our legitimate interests in operating as a Travel Agent (e.g. for administrative purposes).

We will not retain your data for longer than is necessary to fulfil the purpose it is being processed for. To determine the appropriate retention period, we consider the amount, nature and sensitivity of the personal data, the purposes for which we process it and whether we can achieve those purposes through other means.
When we no longer need your personal data, we will securely delete or destroy it. We will also consider if and how we can minimise over time the personal data that we use, and if we can anonymise your personal data so that it can no longer be associated with you or identify you, in which case we may use that information without further notice to you.


Security


We use appropriate business systems and procedures to protect your personal information. We also use security procedures and technical and physical restrictions on accessing and using the personal information stored on our servers. Only authorised personnel are permitted to access personal information in the course of their work.


Sharing your personal data


We may share your personal data with the following third parties for the purpose described in this Privacy Policy:


  1. Government authorities, law enforcement bodies, regulators and airports in your itinerary or to which your flight may fly over for compliance with legal requirements;
  2. Trusted GDS (Global Distribution System) through which we book your flights;
  3. Partner airlines required to deliver the services you have asked for, such as British Airways;
  4. Trusted service providers we are using to book your car rental, hotel or to process visas etc;
  5. Credit and debit card companies which facilitate your payments to us, and anti-fraud screening, which may need information about your method of payment and flight booking to process payment or ensure the security of your payment transaction;
  6. Legal and other professional advisers, law courts and law enforcement bodies in all countries we operate in in order to enforce our legal rights in relation to our contract with you;
  7. We are not responsible for third parties’ use of your personal data where such use is permitted for their own purposes. Please consult their privacy policies for further information.

Your data protection rights


Under certain circumstances, by law you have the right to:


  • Request information about whether we hold personal information about you, and, if so, what that information is and why we are holding/using it.
  • Request access to your personal information (commonly known as a "data subject access request"). This enables you to receive a copy of the personal information we hold about you and to check that we are lawfully processing it.
  • Request correction of the personal information that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected.
  • Request erasure of your personal information. This enables you to ask us to delete or remove personal information where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal information where you have exercised your right to object to processing (see below).
  • Object to processing of your personal information where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground. You also have the right to object where we are processing your personal information for direct marketing purposes.
  • Object to automated decision-making including profiling, that is not to be subject of any automated decision-making by us using your personal information or profiling of you.
  • Request the restriction of processing of your personal information. This enables you to ask us to suspend the processing of personal information about you, for example if you want us to establish its accuracy or the reason for processing it.
  • Withdraw consent. In the limited circumstances where you may have provided your consent to the collection, processing and transfer of your personal information for a specific purpose, you have the right to withdraw your consent for that specific processing at any time. Once we have received notification that you have withdrawn your consent, we will no longer process your information for the purpose or purposes you originally agreed to, unless we have another legitimate basis for doing so in law.

How can you control the personal information you have given to Travel Tailor?


You can request a copy of the information we have about you by emailing gdpr@traveltailor.co.uk (stating ‘Data Query’ in the subject line) or writing to Travel Tailor Data Protection Officer, Rosewells Boathouse, Walton on Thames, Surrey, KT12 1QW.

To keep your information safe, we may ask for further information to confirm your identity. If you spot any mistakes in your information, please tell us (email or write to the same addresses) so we can correct them.

Should you have any questions, concerns or comments about our practices or this Privacy Policy, please email us at gdpr@traveltailor.co.uk, stating ‘Privacy‘ in the subject line. Travel Tailor Ltd has its offices at Rosewells Boathouse, Walton on Thames, Surrey, KT12 1QW, United Kingdom.

You will not have to pay a fee to access your personal information (or to exercise any of the other rights).


Changes to our privacy policy


Our Privacy Policy may change from time to time and any changes to the statement will be communicated to you by way of an e-mail or a notice on our website.


Introduction


Travel Tailor is committed to protecting our customer privacy and takes its responsibility regarding the security of customer information very seriously. We will be clear and transparent about the information we are collecting and what we will do with that information.
This Policy sets out the following:

  • What personal data we collect and process about you in connection with your relationship with us as a customer and through your use of our services;
  • Where we obtain the data from;
  • What we do with that data;
  • How we store the data;
  • Who we transfer/disclose that data to;
  • How we deal with your data protection rights;
  • And how we comply with the data protection rules.  
  • All personal data is collected and processed in accordance with EU data protection laws.  

What personal data we collect

  • Personal data means any information relating to you which allows us to identify you, such as your name, contact details, booking reference number, payment details and any other information about you.
  • We may collect personal data from you when you book travel services with us or when you contact us to obtain a quote for example.
  • Specifically, we may collect the following categories of information:
  • Name, home address, e-mail address, telephone number, passport or other recognized personal ID card numbers and details, credit/debit card or other payment details;
  • Advance Passenger Information, which includes your name, nationality, date of birth, gender, passport or ID number, expiry date and country of issue;
  • Medical conditions for passengers who have special medical requirements and/or dietary requirements;
  • Travel history, including information related to your flights and services booked in connection with your flights;
  • Information you provide about you and your employees / companions’ travel preferences
  • The communications you exchange with us or direct to us via letters, emails, chat service, calls, and social media.
  • Personal details about your physical or mental health, alleged commission or conviction of criminal offences are considered “sensitive” personal data under applicable data protection laws. We will process any such data only if you have given your explicit consent, or it is necessary (for instance if you request special assistance), or you have deliberately made it public.

What do we use your personal data for, why and for how long


Your data may be used for the following purposes:


  • Providing products and services you request: we use the information you give us to perform the services you have asked for in relation to your flight, including requested flight changes, car rental, visa application or hotel booking.
  • Contacting you in the event of a flight time change or cancellation: we send you communications about the services you have asked for and any changes to such services. These communications are not made for marketing purposes and cannot be opted-out of;
  • Credit or other payment card verification/screening: we use your payment information for accounting, billing and audit purposes and to detect and / or prevent any fraudulent activities;
  • Administrative or legal purposes: we use your data for statistical and marketing analysis, systems testing, customer surveys, maintenance and development, or in order to deal with a dispute or claim. Note that we may perform data profiling based on the data we collect from you for statistical and marketing analysis purposes. Any profiling activity will be carried out with your prior consent only and by making best endeavours to ensure that all data it is based on is accurate. By providing any personal data you explicitly agree that we may use it to perform profiling activities in accordance with this Privacy Policy;
  • Immigration/customs control safety: we may be obliged to provide your information to border control agencies;
  • Security, health, administrative, crime prevention/detection: ;we may pass your information to government authorities or enforcement bodies for compliance with legal requirements;
  • Customer Services communications: we use your data to manage our relationship with you as our customer and to improve our services and enhance your experience with us;
  • Provide tailored services: we use your data to provide information we believe is of interest to you, prior to, during, and after your travel with us and to personalise the services we offer to you.

We will only process your personal data where we have a legal basis to do so. The legal basis will depend on the reasons we have collected and need to use your personal data for.


We may also process your personal data for one or more of the following:

  • To comply with a legal obligation (e.g. Immigration or customs requirements);
  • You have consented to us using your personal data (e.g. for marketing related uses);
  • To protect your vital interests or those of another person (e.g. in case of a medical emergency);
  • It is in our legitimate interests in operating as a Travel Agent (e.g. for administrative purposes).

We will not retain your data for longer than is necessary to fulfil the purpose it is being processed for. To determine the appropriate retention period, we consider the amount, nature and sensitivity of the personal data, the purposes for which we process it and whether we can achieve those purposes through other means.
When we no longer need your personal data, we will securely delete or destroy it. We will also consider if and how we can minimise over time the personal data that we use, and if we can anonymise your personal data so that it can no longer be associated with you or identify you, in which case we may use that information without further notice to you.


Security


We use appropriate business systems and procedures to protect your personal information. We also use security procedures and technical and physical restrictions on accessing and using the personal information stored on our servers. Only authorised personnel are permitted to access personal information in the course of their work.


Sharing your personal data


We may share your personal data with the following third parties for the purpose described in this Privacy Policy:


  1. Government authorities, law enforcement bodies, regulators and airports in your itinerary or to which your flight may fly over for compliance with legal requirements;
  2. Trusted GDS (Global Distribution System) through which we book your flights;
  3. Partner airlines required to deliver the services you have asked for, such as British Airways;
  4. Trusted service providers we are using to book your car rental, hotel or to process visas etc;
  5. Credit and debit card companies which facilitate your payments to us, and anti-fraud screening, which may need information about your method of payment and flight booking to process payment or ensure the security of your payment transaction;
  6. Legal and other professional advisers, law courts and law enforcement bodies in all countries we operate in in order to enforce our legal rights in relation to our contract with you;
  7. We are not responsible for third parties’ use of your personal data where such use is permitted for their own purposes. Please consult their privacy policies for further information.

Your data protection rights


Under certain circumstances, by law you have the right to:


  • Request information about whether we hold personal information about you, and, if so, what that information is and why we are holding/using it.
  • Request access to your personal information (commonly known as a "data subject access request"). This enables you to receive a copy of the personal information we hold about you and to check that we are lawfully processing it.
  • Request correction of the personal information that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected.
  • Request erasure of your personal information. This enables you to ask us to delete or remove personal information where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal information where you have exercised your right to object to processing (see below).
  • Object to processing of your personal information where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground. You also have the right to object where we are processing your personal information for direct marketing purposes.
  • Object to automated decision-making including profiling, that is not to be subject of any automated decision-making by us using your personal information or profiling of you.
  • Request the restriction of processing of your personal information. This enables you to ask us to suspend the processing of personal information about you, for example if you want us to establish its accuracy or the reason for processing it.
  • Withdraw consent. In the limited circumstances where you may have provided your consent to the collection, processing and transfer of your personal information for a specific purpose, you have the right to withdraw your consent for that specific processing at any time. Once we have received notification that you have withdrawn your consent, we will no longer process your information for the purpose or purposes you originally agreed to, unless we have another legitimate basis for doing so in law.

How can you control the personal information you have given to Travel Tailor?


You can request a copy of the information we have about you by emailing gdpr@traveltailor.co.uk (stating ‘Data Query’ in the subject line) or writing to Travel Tailor Data Protection Officer, Rosewells Boathouse, Walton on Thames, Surrey, KT12 1QW.

To keep your information safe, we may ask for further information to confirm your identity. If you spot any mistakes in your information, please tell us (email or write to the same addresses) so we can correct them.

Should you have any questions, concerns or comments about our practices or this Privacy Policy, please email us at gdpr@traveltailor.co.uk, stating ‘Privacy‘ in the subject line. Travel Tailor Ltd has its offices at Rosewells Boathouse, Walton on Thames, Surrey, KT12 1QW, United Kingdom.

You will not have to pay a fee to access your personal information (or to exercise any of the other rights).


Changes to our privacy policy


Our Privacy Policy may change from time to time and any changes to the statement will be communicated to you by way of an e-mail or a notice on our website.


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